A great article at Inc. about why Circuit City failed. It had nothing to do with the economy and everything to do with how they did business. When given the choice between a business that tries to sell using methods more akin to a used car sales lot and a business that treats you like a person there really is no contest. That said, BH is wise in that it keeps one location excellent. National chains always struggle to be good, and they never reach excellent on a consistent basis.

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